Which San Francisco Bay Area company are you going to give your business to?
Taking some time to learn more about air conditioning and heating common problems and solutions will save you time, frustration, and money when it's time to choose a local company to repair or replace your HVAC system (see HVAC Glossary). Becoming familiar with your local HVAC service providers, on the web for example, can more often than not provide more helpful and timely information than the phone book Yellowpages when seeking the best heating or air conditioning sales and service provider.
Fact is, you are making decision that will make a significant impact on the comfort in your home … so who are you going to choose and why?
Before you meet with potential HVAC contractors, be sure to find out how long the contractor has been operating in the same city under the same name in the California Bay Area, and if the company has any additional operating names. TOTAL AIR SOLUTIONS, INC, for example, has been doing business in the San Francisco Bay Area for 30 years. The contractor should be provide a physical address, or some way to contact them other than a mobile phone number. Make sure the HVAC contractor’s license is current, and see if the governing agency publishes a history of disciplinary actions or complaints you can see.
Certifications and Associations
San Francisco and all California HVAC contractor technicians should all be properly certified and have hands-on experience. Technician updates on equipment are always essential. Four organizations that provide technical certifications and/or training are:
- NATE - North American Technician Excellence
- RSES - Refrigeration Service Engineers Society
Professional associations are a good way to screen for high quality local heating and air conditioning service companies. This can have a big influence on the caliber of technician that arrives at your home or business, how well your system works, and your overall experience. The three major professional HVAC associations include:
- ACCA - Air Conditioning Contractors of America
- ASHRAE - American Society of Heating, Refrigerating and Air-Conditioning Engineers
- RSES - Refrigeration Service Engineers Society
Things to ask your potential HVAC Contractor:
What are the relationships with their equipment distributors or ownership by a manufacturer?
Do they install just a limited number of equipment brands? Many independents have a brand for which they are dealers, but will order and install any brand of new equipment you prefer. So do your homework on the reviews of all the leading brands and determine which one best fits your needs.
Do they perform repair and maintenance on any make of central heater, furnace and air conditioner?
Ask about their knowledge regarding indoor comfort and energy savings.
Ask if they can determine the size and type of equipment that fits for your situational needs.
Do they perform air quality work such as air filters, dehumidifiers and humidifiers, ventilation and prevention of toxic carbon monoxide gas from your furnace?
Do they perform conservation-efficiency improvements such as the addition of solar screens or radiant barriers and if not can they recommend another bay area company that does?
Ask to see recent verification that they carry general liability to protect your property as well as worker’s compensation insurance on their employees. Lack of adequate insurance could be a major headache for you if anyone gets hurt at your property
Do you have a reliable system for reaching after regular office hours ... on weekends and holidays?
If an emergency arises, can I count on your heating or cooling service to be available?
Get three bids from different HVAC contractors:
Get at least three bids from three different HVAC contractors. It will be worth the time and effort. Accept the bid that has the best value, not just the best price ... seek out best combination of product, service, and price to meet your specific comfort needs. Don’t hesitate to ask about any details that seem unclear, or even why their bid is lower than others you have. This relationship you are starting is not a one time event but will likely be long-term (as long as you own your home). Bottom line, it's best to deal with an HVAC company you trust, just as with any other home solution provider.
Get everything in writing:
Make sure you receive a detailed written description before work begins. Some of the main points include:
- Maximum number of days you could be without heating or cooling
- Costs for specifics of all known equipment, supplies, and labor
- Costs for any variables, contingencies, or upgrades that could arise while replacing equipment (highest possible, plus increments below that)
- When is final payment due after work is complete, and if there will be interim draws needed. Preferably no up front costs. If so, no more than one third down payment is standard in the HVA industry.
Be sure to address on your bid and contract whether they include new ductwork. Specify what type ductwork and how much per linear foot or, preferably, get a fixed price for all. If the possible use of all or part of your existing ductwork or your other equipment creates a variable or contingency, get a figure as to what the maximum amount of work would cost if all the existing equipment needs to be replaced.
See Warranty
Make sure you know all the warranty periods, including the manufacturer’s parts and labor warranty on the compressor(s), condenser and evaporator coils, furnace heat exchanger(s), and fans plus any additional warranty the contractor provides. Read the agreement front and back before signing it.
Make sure there are no liens against any newly installed equipment. Read your agreement to see what assurances your contractor gives that the equipment they install are paid for to their suppliers because this equipment will become part of your home! The clause to prevent this is called, among other phrases, a “release of lien” provision in your contract.
Referrals Can Harm or Help You
Ok … your talking with your neighbor and he is bragging about what a great job his HVAC contractor did in his house and that I would be foolish to use anyone else! Foolish, yes … foolish for you to rely on the experience of only one neighbor. Although well intentioned, your neighbor may have a different situation in their home or different selection criteria than you do. If a lot of people recommend the same company, that is usually a very good sign. Air Masters can provide you with a list of recent references from satisfied customers. Having knowledge of any unresolved complaints also provides a useful measure of contractor reliability.
Last but not least, the San Francisco Bay Area HVAC contractor you choose will install, maintain and repair your heating and air conditioning system for many years to come. Pick one that has the kind of employees you will feel comfortable having in your home. CONTACT TOTAL AIR SOLUTIONS, INC.